SALES POLICY


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  • Prices quoted are in GB pounds and subject to VAT where applicable. Shipping and delivery are extra.
  • Prices valid till 31 January 2020 (subject to unforeseen changes - see Disclaimer)
  • Payment terms are subject to our Terms and Conditions of Sale.
  • The Purchaser is responsible for all bank fees and charges relating to payments.

 

Disclaimer

Prices and Product Specifications

Prices shown are list prices and are subject to trade discount and to change without notice. Prices may also be changed without notice due to unforeseen cost increases of raw materials or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. We are not responsible for customer pricing errors. Some variations between picture and product may occur. Some products listed may be non-stock items.

 

Although the information in this website is presented in good faith and believed to be correct at the time of printing, ATL makes no representations or warranties as to the completeness or accuracy of the information. ATL has no liability for any errors or omissions in the materials. ATL reserve the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information will make their own determination as to its suitability for their own purposes prior to use. In no event will ATL be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this Price List or the products to which the information refers. Possession of our price list or literatures does not constitute an offer to sell and we reserve the right to withdraw any intent to trade. ATL’s Terms and Conditions apply to all transactions.

RETURNS

On all purchases below £100 our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)


* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@spidafixings.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@spidafixings.com and send your item to:Unit 2A, Kings Farm, Kings Farm Lane, Hordle, LYMINGTON, SO41 0HD, United Kingdom.

 

Shipping

To return your product, you should mail your product to: Unit 2A, Kings Farm, Kings Farm Lane, Hordle, LYMINGTON, SO41 0HD, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipment

Some parts are made to order. Therefore lead time is dependant on order size.

 

All orders are shipped from the United Kingdom. Delivery charges are calculated at checkout and are standard speed postal/courier rates.

If your order is urgent, please contact us for a price for Express Delivery